Returns & Refunds

We want our members to be happy with their purchases — but as a small, volunteer-run store, we do need to keep things simple and sustainable. That means our returns policy is strictly limited, but always complies with Australian Consumer Law (ACL).

✅ When Can I Return Something?

We will accept returns if:

• The item is faulty, damaged, or not what you ordered, or

• The item is unworn/unused and you're exchanging for a different size (subject to stock availability).

All returns must be made within 7 days of receiving your order.

🚫 When Returns Aren’t Accepted

We will not accept returns:

• If the item has been used or worn.

• If the packaging (for items like whistles) has been opened.

• If you simply change your mind or no longer need the item.

👕 Sizing Mistakes

If you ordered the wrong size:

• We can swap it for a different size, as long as the item hasn’t been worn or washed.

• If we gave you the wrong size compared to what you ordered, that’s on us — and we’ll replace it (unless you've already worn/used it).

💳 Refunds & Store Credit

Depending on your payment method:

• Match fee deductions:
  We'll simply cancel the order in our system and adjust your balance. Easy.

• Debit/Credit Card payments (via Stripe):
  If a refund is required, we will typically provide store credit unless a full refund is required under Australian Consumer Law.

⚠️ Note: Our payment platform (Stripe) does not refund processing fees, which means if we issue a refund, we are still charged the transaction fee. Because of this, if the refund is not required under ACL, we may offer store credit only.

🔄 How to Request a Return

To start a return, email store@ttra.au or speak to a TTRA Management Committee member on game day. Please have your order number and/or confirmation email ready, and we’ll let you know the next steps.